Warranty terms

GranorStone Warranty Terms

Warranty Period:
All GranorStone products and services are covered by a 2-year warranty from the date of product delivery.

Warranty Coverage:
The warranty covers material defects. If necessary, the product will be repaired or replaced at the seller’s expense.

Warranty Does Not Apply If:

• The product has been installed incorrectly or by a third party.
• The product has been used or maintained improperly.
• Damage has occurred due to physical impact, weather conditions, structural movement, or force majeure.
• The product has been used outdoors or in public/commercial spaces.
• Defects have not been reported in a timely manner.
• Variations in pattern, color, or texture are natural and not covered by the warranty.

Warranty Claim:

• Defective parts will be repaired or replaced.
• If repair or replacement is not possible, a partial compensation will be offered.

Other Conditions:

• Complaints will be answered within 7 calendar days.
• The warranty for replaced parts is valid until the end of the original warranty period.
• The product must be clean before repair or maintenance.
• The buyer must inspect the product upon delivery and report any defects within 3 working days.